Refund policy

At Earth Lap Baby & Pet Care, we want you to receive your order in good condition and as expected.

Returns

Due to the hygiene and personal-care nature of baby wipes and pet wipes, opened or used products cannot be returned.

A return or replacement may be requested if you receive:

- A damaged or defective product
- An incorrect product
- An item that is significantly different from your order

Please contact us within 7 days of delivery to request assistance.

Return Conditions

To be eligible for a return, the product must be unused, unopened, and in its original packaging, unless the product was received damaged or defective.

We may request clear photos or an unboxing video showing the product, packaging, shipping label, and issue before approving a return or replacement.

Refunds

Once an approved return is received and inspected, we will notify you of the status of your refund.

If approved, the refund will be processed to the original payment method. Processing time may vary depending on your bank or payment provider.

Shipping Damage or Wrong Product

If your order arrives damaged or you receive the wrong product, please contact us as soon as possible with your order details and supporting photos or video so we can review the issue.

Non-Returnable Items

Opened, used, or partially used hygiene products cannot be returned for change-of-mind reasons.

For any return or refund questions, please contact Earth Lap Baby & Pet Care through the contact details provided on our website.